Help Desk Labs
Issues are bound to happen, and usually at the most inopportune times. With the use of our Help Desk Application we can resolve most technical issues quickly to have you and your business back up and going. Our clients know that their employees can get the support they need: day or night; in the office, at home, or traveling. So they never have to worry about their customers suffering.
Help Desk provides a friendly web interface for managing and tracking technical support problems. It's key features include:
The software is entirely web-based, meaning you need only internet to access it.
Communication between users and support reps. Users can upload describing documents, view progress and submit additional information if needed.
Complete E-mail notifications system.
Full reports on support reps, departments and time consumed.
Runs on MS SQL or Access database.
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